Creating and verifying your sinarjp account
Account creation requires an email address, a password, and a phone number. We send a verification link to your email; click it to confirm. Your account is then active and you can browse games, access demo modes, and read tournament schedules. However, you cannot deposit or withdraw until you complete identity verification.
Verification happens in the Account Settings panel under "KYC Documents." We ask for three items: a government-issued ID (KTP, passport, or driving license), proof of residence (utility bill, bank statement, or rental agreement dated within the last three months), and a selfie holding your ID. Upload these via the web portal or mobile app. Our compliance team reviews them within one business day.
If documents are unclear or incomplete, we send a notification asking for resubmission. We do not reject accounts arbitrarily; we simply need clear images so we can confirm your identity. Once approved, your account status changes to "Verified" and you can deposit and withdraw freely.
Payment methods and deposit settings
In Account Settings, navigate to "Payment Methods" to add your preferred deposit and withdrawal rails. We support nine methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. You can link multiple methods so you have flexibility when depositing.
To add a payment method, select it from the list and follow the provider's authentication flow. For e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking), you authorize sinarjp to access your account. For local payment, you scan a QR code. For bank transfers, you provide your account number and bank name. Once linked, the method appears in your payment list and you can use it for deposits.
Deposits are instant or near-instant depending on the method. online payment, e-wallet, mobile banking, and local payment typically complete within seconds. online payment and e-wallet take a few minutes. Bank transfers depend on your bank's processing time — usually same-day for mobile banking, local payment, online payment, e-wallet. Your balance updates in your sinarjp account as soon as the payment clears.
We do not charge deposit fees. The amount you transfer is the amount that arrives in your account. We also do not hold deposits or require additional verification for deposits — once your account is verified, deposits process immediately.
Managing your profile and preferences
Your profile section lets you update your email, phone number, and password. If you change your email, we send a verification link to the new address. If you change your phone number, we send an SMS confirmation code. These changes take effect immediately once confirmed.
You can also set your preferred language (English or Indonesian), time zone, and notification preferences. If you want to receive alerts about tournament starts, settlement results, or withdrawal status, toggle these on. If you prefer silence, turn them off. Notifications are sent via email and SMS depending on your preference.
Your profile also displays your account status (Active, Verified, Suspended), your account creation date, and your total balance across all games. This gives you a quick overview of your account health and activity.
Withdrawal requests and settlement timelines
To withdraw, go to Account Settings and select "Withdrawal." Enter the amount you want to cash out and choose which payment method to receive it to. The method must be one you have already linked and verified. Once you confirm, the withdrawal request enters our processing queue.
We review each withdrawal request to confirm your account is in good standing and the amount matches your available balance. This review typically takes a few hours to one business day. Once approved, the funds are sent to your payment method. Settlement time depends on the method: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment typically settle within hours; bank transfers (online payment, e-wallet, mobile banking, local payment) follow your bank's standard processing, usually one to two business days.
You can track your withdrawal status in Account Settings under "Withdrawal History." Each request shows the amount, the payment method, the request date, and the current status (Pending, Approved, Sent, Completed). If there are questions about your withdrawal, our support team responds during business hours.
We do not promise subject to verification, but we do promise transparent timelines and responsive support if something goes wrong.
Tournament history and account activity
Account Settings includes a "Tournament History" section where you can see every tournament you have entered, your final rank, your entry fee, and your settlement status. This log covers all games — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, and sportsbook markets. You can filter by game type, date range, or status (Pending, Settled, Disputed).
Each tournament entry shows the exact time you joined, the time the tournament closed, and your final score. If a tournament is still running, the status shows "In Progress." Once settled, it shows "Completed" and displays your payout (if any). If you filed a dispute, it shows "Under Review" and you can see notes from our compliance team.
This history is useful for tracking your activity across regions like Jakarta, Surabaya, Bandung, Medan, and Semarang, and for understanding your play patterns during peak periods like Idul Fitri, Idul Adha, Imlek, and Nyepi. You can export your history as a CSV file for personal record-keeping.
Key takeaways
- Account creation requires email, password, and phone; verification requires ID, proof of residence, and selfie
- Link payment methods (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) in the Payment Methods section
- Deposits are instant or near-instant; no deposit fees charged
- Withdrawals require account verification and are processed within hours to two business days depending on method
- Tournament history logs all your activity and settlement status; disputes can be filed and tracked in Account Settings
Support and account recovery
If you forget your password, click "Forgot Password" on the login page. We send a reset link to your email. Click it and create a new password. If you cannot access your email, contact our support team during business hours and we can help you recover your account.
If your account is suspended or locked, we send a notification explaining why. Common reasons include failed verification, suspicious activity, or a dispute under review. Our support team can explain the reason and walk you through the recovery process. We do not permanently ban accounts without clear cause; instead, we investigate and communicate transparently.
Our support team speaks English and is available during peak hours across Indonesian time zones. You can reach us via email, live chat, or phone. Response times vary — email typically gets a reply within one business day; live chat is answered within minutes during business hours.
